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Q: Am I required to make my property available to Section 8?
A: No, you are not required to make your property available
for Section 8 tenants. Our brokerage does not manage Section 8 properties.
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Q: Are you licensed?
A: Yes, We are licensed REALTORS® affiliated and licensed by the Texas
Real Estate Commission. We are also members of the Texas Association of
Realtors, San Antonio Board of Realtors as well as the National Association
of Residential Property Managers (NARPM) on both the national and local levels.
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Q: Can you put the money directly into my account?
A: Yes, each month we process tenant payments, create owner
invoicing and direct deposit/electronic deposit owner proceeds
directly into owner accounts.
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Q: Do I get to see the lease or sign it?
A: Leases are located in the owner portals for our owners to view or
print a copy for their records. As the property manager, we represent
the Landlord and sign the lease on our owner’s behalf.
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Q: Do you sell real estate too?
A: Yes, in fact, we are in the top 5% for sales of residential Realtors
in the San Antonio and surrounding area.
Buying? If you are shopping for an investment property we
will create a Buy and Hold Analysis report for your potential investment
to show your cash on cash return before you sign a sales contract.
Selling? Yes, we can sell your property and are happy run a
comparative market analysis to determine market values and educate you
on the current market conditions. If you were referred to us by an
outside agent, we want to honor that relationship, so we will
refer you back to them.
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Q: How and when do I get my checks?
A: It is our goal to process all owner payments by the 10th day of each
month. Your rental income will be directly deposited into your account
and record kept in the owner portal and income statements.
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Q: How is rent collection handled?
A: Tenants have options on how to pay rent on the 1st each month.
They may pay through the tenant portal or write a paper check.
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Q: How long of a lease do you sign?
A: Each lease in independent of the owner’s leasability of their property.
Some owners prefer short term leasing because they live in the property
part of the year. Many owners prefer a 12 month lease and then give the
option to renew. We do have several long term tenants that like to lock
in rental rates for their duration of their time they will be living in
the area. We will discuss the pros and cons of each lease term with our
owners if there is a question about tenant lease time frames.
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Q: How much security deposit do you charge the tenant?
A: The security deposit is one month’s rent. The deposit is collected
when the tenant is approved to lease the property. The deposit is held
in a Tenant Trust account by RCMG until the tenant’s lease expires and
tenant moves from the property. Interest accrued on the deposit will be
retained by RCMG. The deposit is returned to the tenant within 30 days
after departure if all provisions of the lease agreement have been met.
Payment for damage to the property, due to neglect by the resident, is
deducted from the security deposit to cover any cost of repairs. Any
deductions from a deposit must be supported by copies of bills for the
expenditure or funds otherwise authorized in the Lease Agreement.
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Q: How soon can you start managing my property?
A: Contact us so we can find out more about you and your property and see
if we would be a good match for your wants and expectations regarding
management services. We can do all of the paperwork needed electronically
and begin the process very quickly. To begin leasing or managing we need
to get a signed Leasing/ Property Management Agreement, W-9, and
instructions of how to get access to the home.
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Q: What type of properties do you manage?
A: We specialize in Single-Family homes and condos.
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Q: What type of reports do I get and how often?
A: We send monthly accounting statements to our owners.
As well, we send an Annual Statement of Accounts each January
for owner’s to use for tax purposes along with their 1099 they
will receive from our company.
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Q: Who holds the tenant security deposit?
A: The deposit is held in a Tenant Trust account by RCMG until the
tenant’s lease expires and tenant moves from the property. Interest
accrued on the deposit will be retained by RCMG. The deposit is
returned to the tenant within 30 days after departure if all provisions
of the lease agreement have been met.
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Q: Who takes care of pest control?
A: Owners have an obligation to provide a residence that is relatively
free of pests upon occupancy. If not, the owner is responsible for
treatment(s) during the first 30 days after the tenant’s original
possession date. The owner is responsible for maintaining the residence
in a reasonable rodent-proof condition and rectifying any condition that
would allow squirrels, birds, etc… to enter and nest. Infestations of
mice, squirrels, vermin, and or poisonous insects need to be taken
seriously, as they can cause damage to a property and can be a health
risk to people. Infestations of this type are treated at the owner’s expense.
This does not release the tenant from their obligation to keep the property
in a clean and sanitary condition so as not to promote the attraction of rodents and or pests.
